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ServiceNow Training

10 Weeks
All levels
33 lessons
0 quizzes
0 students

ServiceNow is a cloud-based platform that utilizes digital workflows to enhance productivity, service delivery and operational efficiencies across enterprises.

While initially known for its IT Service Management (ITSM) capabilities, ServiceNow now serves various departments within an enterprise such as HR (Human Resource), customer service (CS), security (FS), finance among many more.

ServiceNow’s IT Service Management (ITSM) module is widely utilized to streamline and automate IT services, with features including incident, problem, change and configuration management to reduce downtime, speed issue resolution times up and improve overall support efficiency.

With ITOM, organizations gain visibility into infrastructure and services. ServiceNow’s monitoring tool offers visibility into system health, predict outages and automate remediation tasks ensuring more optimum service continuity and performance for organisations.

ServiceNow ITAM allows organisations to track and manage hardware and software assets throughout their lifespan from procurement through retirement, helping maximize usage while adhering to compliance guidelines while cutting unnecessary costs.

ServiceNow goes beyond IT by offering solutions for human resource departments through their HR Service Delivery (HRSD) platform, giving employees a centralised portal for onboarding, payroll processing and policy administration services. Automated workflows help increase response times while decreasing workload in HR.

Customer Service Management (CSM) ServiceNow’s CSM module assists organizations with proactive customer service delivery by connecting customer issues directly with internal departments for faster resolution, thus increasing customer satisfaction while simultaneously decreasing service costs.6. Security Operations (SecOps)

ServiceNow assists security teams in responding faster to threats by offering automated workflows for incident response, vulnerability management and threat intelligence centralized on one platform.

Now Platform and App Engine ServiceNow’s Now Platform provides an elegant foundation that makes low-code app development straightforward, making custom apps that solve specific business issues simple to build without incurring high development costs or long development cycles – another benefit of ServiceNow for app creation! Benefits of ServiceNow for App Creation.

Automating manual processes to reduce human errors and accelerate work speeds; integrating third-party tools such as Microsoft, AWS or Google for greater visibility of services, assets and operations as well as real time dashboards and reports to facilitate intelligent decision-making are some of the many features included within our solution offering. Im̉atix Imȁtix Imat̔ix

 

                   Testimonials

ServiceNow is a cloud-based platform offering digital workflow solutions designed to automate and streamline business processes across IT, HR, customer service operations and security operations - among many other areas.
ServiceNow has become widely utilized as part of IT Service Management (ITSM), including incident, problem and change management as well as HR service delivery, customer relationship management (CRM) and security operations management (SOM).
Its No. While originally created as an IT Service Management (ITSM) platform, its utility now extends across many departments including HR, finance, legal, customer service and more.
ServiceNow's Now Platform offers users a low-code/no-code development environment that enables them to easily build custom apps and workflows tailored specifically for business requirements.
ServiceNow provides automated processes that automate repetitive tasks such as approval processes and service request submission, while simultaneously decreasing manual effort while increasing efficiency.
ServiceNow can be found across numerous industries such as healthcare, finance, education, retail sales and manufacturing as a result of its versatility and scalability.
Yes. ServiceNow can easily integrate with various third-party applications through APIs and Integration Hub integrations - such as Microsoft Teams, Azure, AWS, Jira and Salesforce among many more.
Yes. ServiceNow is a SaaS platform designed specifically to work in the cloud environment for seamless updates, high availability and global accessibility without needing on-premise infrastructure.
These include IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) as well as HR Service Delivery and Customer Service Management.
ITSM deals with managing IT services and support (e.g. incidents/changes/updates), while ITOM manages backend operations like infrastructure monitoring/event tracking/predictive analytics etc.