Requirements

Familiarity with the fundamentals of electronic commerce and associated business procedures.
Familiarity with site design and IT basics.
Practical knowledge of an enterprise resource planning (ERP) system such as SAP, Oracle, etc.
Proven track record with Java; familiarity with HTML, CSS, JavaScript, and XML.
Knowledge of object-oriented development and relational databases.
Understanding the architecture of e-commerce platforms and familiarity with web services like SOAP and REST are also desirable.
Knowledge of SAP Hybris or another e-commerce system.
Capacity for rapid technological adaptation.
Practical verbal and written communication abilities.

Features

Unified Customer Experience: Utilizing one platform for customer data, interactions and scenarios, SAP Hybris creates an unparalleled, unified customer experience - simplifying consumer profiles across channels immensely.
Multi-Channel Support: SAP Hybris assists businesses in crafting an exceptional customer experience across numerous channels such as online, mobile, contact centres and social media. In addition, clients benefit from advanced marketing, service and sales skills developed using this solution.
Cloud-based Platform: SAP Hybris was built to work seamlessly across any infrastructure - on-premises, cloud or hybrid. Clients can start small before growing with SAP Hybris as it expands.
Data Analysis: SAP Hybris' tailored reports allow firms to effectively understand consumer behaviour and preferences and thus offer tailored services for individual clients.
Analytics: SAP Hybris offers comprehensive analytics that allows organizations to gain real consumer insight by analysing use, purchase trends, engagement data, etc.
Automation: It also facilitates automation for transactions, payments, taxes and other services offered to its client base.
AI/ML: SAP Hybris uses AI and machine learning technologies to deliver clients more predictive, engaging, and personalized customer care.

Target audiences

SAP Hybris courses' intended participants would consist of business users and IT specialists interested in learning more about the platform. Training in SAP Hybris would be helpful for anybody involved in setting up a system built on the SAP Hybris platform.
SAP Hybris training is helpful for developers and other administrators responsible for creating new features, fixing issues, integrating with other systems, etc.

Overview
Curriculum
Instructor
FAQs

SAP Hybris, one of the global leaders in business software solutions, recently produced what has since been known as SAP Customer Experience (SCX).

SAP Hybris offers comprehensive customer engagement and commerce solutions developed by SAP.

SAP Hybris allows businesses to engage with consumers across numerous channels and touchpoints, creating interactions tailored to individual preferences while remaining frictionless and consistent over time.

At its heart lies our mission of providing excellent customer experiences. To do this effectively, we place great value on customer relations.

E-commerce solutions built on the industry-leading SAP Hybris certification platform may be efficiently designed, developed, and managed with the help of the skills and knowledge provided by the SAP Hybris certification.

SAP Hybris’ primary mission is to coordinate customer-related activities efficiently. By doing this, businesses will be able to engage their consumers throughout their entire customer journey – from initial awareness through purchase and beyond!

SAP Hybris offers an expansive suite of modules and solutions designed to address various areas of customer experience management – commerce, sales, marketing, service delivery, and billing are among them. Its powerful commerce features are one of the platform’s chief advantages.

Commerce modules allow companies to build and manage engaging digital stores and marketplaces that give shoppers various shopping options tailored to them.

As this platform can accommodate various B2B and B2C business formats, businesses can more efficiently target the specific clientele that exists for them.

SAP Hybris offers enterprises a powerful tool suite to foster digital sales growth and revenue development.

This toolkit’s capabilities include product cataloguing administration, merchandising pricing and promotions management, order management, and customer support integration.

SAP Hybris offers businesses more than just commerce-focused capabilities; it also delivers highly effective marketing solutions designed to target and communicate more directly with clients.

Marketing tools help marketers manage campaigns, generate leads, segment audiences and personalize content while performing analytics.

Companies can then conduct targeted marketing initiatives, provide tailored content and offers, and gain insights into customer preferences and behaviours.

Companies using marketing skills effectively can enhance their efforts to increase the number of new and returning customers they acquire while also driving overall business development.

Professionals are provided with the knowledge and abilities essential to successfully build and manage SAP Hybris e-commerce systems when participating in SAP Hybris training.

SAP Hybris stands alone when it comes to offering seamless customer experiences. Through the service module, companies can easily manage client enquiries, requests and complaints across various channels such as telephone call-backs, emails, chat sessions or social media posts.

This platform can effectively handle case management, SLA management, knowledge base administration and self-service portals for their clients so organizations can deliver quick and practical assistance.

By providing customers with exceptional experiences, businesses may increase customer satisfaction, loyalty, and advocacy, creating long-term bonds between themselves and their client base.

The integration capabilities of SAP Hybris stand out among other products as a hallmark feature that sets it apart.

Due to this suite’s ability to seamlessly interface with both other SAP solutions and third-party systems, organizations are given an invaluable chance to optimize existing technology investments.

Not only can seamless data flows ensure organizations have a more in-depth view of their clients, products, and operations, but this linkage allows for even smoother processes to operate more effectively.

The SAP Hybris course gives students a comprehensive look at developing enterprise-level eCommerce solutions using Hybris technology.

Businesses benefit significantly by leveraging all available consumer data into one consolidated view for decision-making, personalizing customer interactions and optimizing operations.

SAP Hybris uses a cloud architecture, providing companies with the adaptability and scalability necessary for meeting customers’ ever-evolving requirements and market realities.

Cloud deployment methodologies allow organizations to introduce new features and upgrades more quickly, reduce upfront expenses, and remain up-to-date with current capabilities.

SAP Hybris offers multiple deployment models for businesses looking for optimal success: public cloud, private cloud and hybrid models are designed to suit specific business requirements and preferences.

SAP Hybris, now known as SAP Customer Experience, provides organizations powerful customer interaction and commerce technologies designed to enable exceptional customer experiences.

SAP Hybris helps businesses engage with consumers across different touchpoints and channels by offering an expansive library of modules that may be leveraged.

These modules cover commerce, sales and marketing activities as well as service and billing needs of companies. By harnessing its extensive capabilities, businesses can grow revenue while improving marketing efficacy, providing superior customer service, and gaining greater insight into customers.

SAP Hybris gives organizations the adaptability, scalability and flexibility needed to compete effectively in today’s ever-evolving digital environment through its cloud architecture and integration features.