Service Level Agreement


  • Cover for currently supported iMatix products
  • Priority email contact with an iMatix technical consultant.
  • Priority telephone support 24/7.
  • Unlimited technical support hours.
  • Dedicated issue tracking access.
  • Guaranteed scaled service levels for issues (from critical to minor).
  • Priority access to updates and new releases.

Cost: Euro 24,000.00/month per supported team, minimum term 6 months; 10% discount for annual SLA.