Service Level Agreement
Provides:
- Cover for currently supported iMatix products
- Priority email contact with an iMatix technical consultant.
- Priority telephone support 24/7.
- Unlimited technical support hours.
- Dedicated issue tracking access.
- Guaranteed scaled service levels for issues (from critical to minor).
- Priority access to updates and new releases.
Cost: Euro 24,000.00/month per supported team, minimum term 6 months; 10% discount for annual SLA.